Customers

Customer Success -- the WebEx bottom line

WebEx delivers significant return-on-investment (ROI) and high value for over 22,000 customers. The following is a partial customer list:

Financial Services:

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"I'm not a technical person, and many of our clients as well as the investment team are not technical people. WebEx just works, for us and for the client."

Trish Carroll, Manager of Marketing and Client Communications, Small Cap Team, Brown Advisory


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"When we conducted our first virtual class back in 1999, we were able to realize an ROI of $20,000 over the cost of a live training. This year, we increased that amount to $350,000 return on just one of our programs."

Keith Resseau, Manager of Learning Technology, Fidelity Information Services


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"Financial Engines dramatically reduced travel and venue costs for our live customer roundtable series, by converting over to WebEx Event Center technology. The convenience allows us to reach more clients, and to book impressive guest speakers that are harder to access."

Diane Paul, Director of Marketing Communications, Financial Engines



"WebEx dramatically increased our communications efficiency and effectiveness, and has allowed us to improve communications with our customers, market our services to potential clients and collaborate with our colleagues. We are dedicated to offering state-of-the-art communications services and teaming with WebEx is an integral part of fulfilling this commitment. The WebEx communications network has met and exceeded the stringent security and broad functionality requirements of the financial services industry."

Dan Easley, President, Fugent

Healthcare:



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"Our integrated WebEx/LMS solution with the e-commerce modules has enabled us to sell a lot of training on our legacy products. It allowed us to become a major product line in our company without adding training headcount."

Erick Allen, Director of Education


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"When you take into account travel, hotel, meals, the venue, and all the other costs associated with an offsite training, we estimate that we have cut these expenses by 96%, now spending just $61 per session per employee obviously that is a tremendous reduction in costs."

David Delgado, Technical Training Manager,
Olympus Medical Systems Group


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"WebEx has enabled us to make more educated decisions. We are able to increase the number of customers that we meet with and get feedback from online, thus identifying genuine sales leads. This gives us a way to qualify who we want to spend the money to visit face-to-face and help our customers determine if they want to think about our products seriously."

Tom Mitchell, Director of Marketing Support, The SSI Group

High Tech:


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ˇ§We are very satisfied with the high security, ease of use and user interface. One of the
features that appeals to GM Daewoo most is how easily employees can share CAD and other various documents via WebEx,which enables them to share information in real time.ˇ¨

Kook Jeong-Keun, manager of infrastructure, GM Daewoo




"We have found great value and efficiency in offering our customers the option of conducting WebEx meetings. The ability to instantly share applications and presentations saves us - and our customers - precious time in avoided travel. Also, WebEx allows us to be more responsive in both our pre and post-sales situations and to continually enhance our communications and relationships with our customers throughout the customer life cycle."

Dana De Nault, Director Strategic Marketing


"Agile delivers solutions to help manufacturers and their suppliers collaborate on their products to reduce costs and speed new product introductions. WebEx provides an important component of the solution by enabling all parties across the globe to collaborate in real-time on proposed product changes."

Gregory G. Schott, Senior Vice President, Marketing

Manufacturing:

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"Because WebEx allows us to train large numbers of dealers effectively, we've accelerated our time-to-market at a rate that our competitors can't match."

Mitch Bardwell, Director and Assistant General Manager,
Sales Training Division, Imaging Systems Group

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"Using WebEx, we trained 350 dealers in the first month. Now it costs approximately $0.75 per person to deliver training."

Darryl Draper, National Customer Relations and Loyalty Training Manager

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"Even if the project participants needed to meet personally every now and then, the amount of traveling expenses saved by using WebEx Meeting Center was enormous. We're talking about five to six-digit amounts here for the entire project."
Ronald Urban, adidas-Salomon


"We've been using WebEx for years in all of our locations. We average 4,000 meetings per month, which is approximately 200 meetings per day. Many of those meetings would have required travel. WebEx goes through firewalls, has SSL security and lots of useful features. WebEx has become the defacto standard and has increased our productivity."

Rich Nielsen, Sr. IT Engineer, Agilent Technologies



"We've built approximately 50% more use of online meetings into our product rollout plans. We immediately think of WebEx as the way to get the word out on our products."

Isabel Kaplan, Marketing Manager Ricoh

Others:


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ˇ§With WebEx Support Center, our engineers have greatly improved their productivity and the company has realized significant cost savings. Our engineers now respond to customers faster than ever, leading to greatly improved customer service and an enhanced corporate image.ˇ¨

Kee-bum Park, manager of technical support division, Korea Business Service


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"WebEx has let us move to a just-in-time (JIT) model for training. With WebEx Training Center we estimate we save hundreds of thousands of dollars and thousands of hours from avoiding travel. But the productivity benefits are probably larger. Cycle times are much faster; we get people productive now on new systems in hours instead of weeks."

Mary Pat Lambert, Senior Trainer



"Using WebEx has decreased or eliminated the need to travel to our offices for training and demonstrations, as well as various client offices on both the East and West Coasts for the same purposes. With WebEx, we can conduct demonstrations and training on a moment's notice. This has not only saved our company money but has freed-up time enabling us to provide better service to both our internal and external customers."

Janet Ratzlaff


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"WebEx Meeting Center has proven to be extremely useful from every angle. If you can show that online reservations make the most of business travel expenses, you will gain customers almost automatically. We have been able to make sales processes very efficient and are aiming for high productivity and continuous cost controlling."

Christian Spangenberg, Area Manager for Key Account Management & Sales, DER Business Travel