Customer Success Stories & Testimonials


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¡uWhen we launched our new database product, we converted 100% of our prospects into sales within 30 days by conducting WebEx demos.¡v

Jim Weatherall, Senior Vice President, Kline Research Group


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¡uBy expanding our geographic reach, WebEx helped us build our business to 5000 customers around the globe. WebEx solutions are part of our company culture.¡v

Dave Kurlan, Founder and CEO, Objective Management Group


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¡uWebEx enables us to access clients¡¦ environments and troubleshoot issues immediately. We answer client support requests within 30 minutes, while our competitors can take up to a full day to respond.¡v

Lori Bello, Client Services Manager, ADI Time


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¡uWebEx has absolutely helped us eliminate any of the doubt that normally causes prospect fallout between the time of first contact and order completion¡Xresulting in an impressive 99% close rate on deals.¡v

Toni Pattison, Inside Sales Supervisor
Curbstone Corporation


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¡uThanks to WebEx, our professors can now teach their classesfrom wherever they are. Geography is no longer a factor, and we maximize our faculty¡¦s knowledge and productivity.¡v

John DeAngelo, Associate Dean of IT


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¡uSystem Management was really the differentiating factor
between WebEx and other solutions. Improved asset
management makes WebEx invaluable for us.¡v

Mark Solyst, Network Administrator


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¡uSystem Management was really the differentiating factor
between WebEx and other solutions. Improved asset
management makes WebEx invaluable for us.¡v

Mark Solyst, Network Administrator


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¡uSystem Management was really the differentiating factor
between WebEx and other solutions. Improved asset
management makes WebEx invaluable for us.¡v

Mark Solyst, Network Administrator


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¡uIn this era of high gasoline prices, WebEx made it possible
for us to reduce expensive travel dramatically and support
our company¡¦s ¡¥green¡¦ initiative simultaneously.¡v

Cindy Bordas, Director of Business Systems


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"Because WebEx allows us to train large numbers of dealers effectively, we¡¦ve accelerated our time-to-market at a rate that our competitors can¡¦t match."

Mitch Bardwell, Director and Assistant General Manager,
Sales Training Division, Imaging Systems Group


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"Using WebEx, we trained 350 dealers in the first month. Now it costs approximately $0.75 per person to deliver training."

Darryl Draper, National Customer Relations and Loyalty Training Manager


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"When you take into account travel, hotel, meals, the venue, and all the other costs associated with an offsite training, we estimate that we have cut these expenses by 96%, now spending just $61 per session per employee obviously that is a tremendous reduction in costs."

David Delgado, Technical Training Manager,
Olympus Medical Systems Group


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¡§With WebEx Support Center, our engineers have greatly improved their productivity and the company has realized significant cost savings. Our engineers now respond to customers faster than ever, leading to greatly improved customer service and an enhanced corporate image.¡¨

Kee-bum Park, manager of technical support division, Korea Business Service


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¡§We are very satisfied with the high security, ease of use and user interface. One of the
features that appeals to GM Daewoo most is how easily employees can share CAD and other various documents via WebEx,which enables them to share information in real time.¡¨

Kook Jeong-Keun, manager of infrastructure, GM Daewoo


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"WebEx Training Center provides the capabilities we needed to transform existing content into highly interactive and involved online training programs. Our staff was able to discuss the most detailed technical aspects like they were in face-to-face communication."

Joachim Raber, Technical Support Manager, SPECTRO


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"The beauty of WebEx Meeting Center is that it is easy to get in touch with customers and, more importantly, the customer does not have to set up or maintain any hardware and software. WebEx gets us to the front-end even faster than our local onsite sales and technical support. For example, we have a reseller in New Delhi, India, but how quickly can they react to a customer in Mumbai? With WebEx we can reach them in minutes, which means as soon as they have a problem, we can access WebEx to help them."

Daniel Lai, Director, Marketing and Sales


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"Before we started using WebEx our sales people were lucky to visit 20 customers a week but now they can meet 50 to 60 and because they are travelling virtually, we are making significant savings on travel. WebEx works so well, we've adopted it as part of our daily operational process. Whether visiting customers or providing support, it's a natural solution that makes sense. When customers call for help, we jump on WebEx, and just walk them through the problem."

Daniel C. Entac, managing director

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"Usage of Support Center increased rapidly during 2002. Monthly usage increased from 300 sessions per month at the start of the year, to 1200 sessions per month by year end. The decision to implement WebEx Support Center has proved to be well founded. The results speak for themselves. At today's run rate of 1200 WebEx sessions per month, this translates to an annual savings of nearly $600,000 and an ROI in excess of 700%!"

Jeff Quast, Quality Programs Manager, Lawson
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