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Streamline your unattended support process with Support Center-Remote
Access and replace disparate dial-up network, VPN, and peer-to-peer
remote access tools with an easy-to-use, web based solution.
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Test Drive or buy
it online. |
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The intuitive interface, ability to work through all firewalls and robust security make Support Center-Remote Access the most effective way to increase customer satisfaction and reduce support costs.
Scalable, Centralized Administration
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Easily manage hundreds or even thousands of computers with n-tier grouping capabilities and centralized configuration.
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Multiple Levels of Security
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IP address blocking, computer-specific access codes, phone authentication, and user account access rights are just some of the security layers available make Support Center-Remote Access the most secure solution on the market. |
'Application-Only'Access Option
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Your customers may not want you to have cart blanche access to the entire machine. They control which applications you can access and which ones you can㦙.
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Reboot & Reconnect
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No customer needs to be present when working on problems remotely, even if you need to reboot the machine multiple times. |
No Software or Hardware Investments
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A small agent can easily be deployed on the remote machine. Access is provided via any Web browser for maximum flexibility. |
Privacy
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Make the local screen blank and disable the keyboard and
mouse for added privacy while you're working remotely. |
Problem Resolution Tools
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Support Center-Remote Access lets you seamlessly transfer files between machines, and, for tough problems, easily invite a subject matter expert. You'll share the same view and all parties can chat online during a session.
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