Proactively monitor meeting performance
Gain visibility into the end-users' meeting experience
by monitoring your WebEx meetings in real time. Capture latency data,
proactively identify service issues, and review historical meeting data
to stay on top of your meetings' performance.
- Increase control with real-time online meeting performance analysis as well as historical data
- Troubleshoot service issues before escalating to WebEx
- Determine if your meeting problems are unique or widespread and get faster resolution of service issues
Proactively monitor and analyze performance of all the meetings on the company's WebEx meeting site and drill down into specific meetings. Set thresholds and receive email alerts at key trigger points, such as peak concurrent usage or performance delays. Review past meeting trends to gather performance statistics.
Immediately see if the user is having a negative meeting experience. Perform multi-level analysis and correlation to help determine the cause of any problems and identify performance trends. Relate the latency data with the information on types of activities (i.e. conference, video, application sharing, telephony, VoIP), correlate the user's gateway (public) IP address to specific locations on your network that may be experiencing problems. and perform basic troubleshooting before contacting WebEx support.
View meeting performance data in real-time or after attendees report problems after a meeting has ended. Global Watch reports give you accurate statistics on service usage, network and meeting performance and meeting details.
Add-On Modules
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