Give your technical support representatives the power
to see what𤊕h6s happening on remote customers𤊕h6 desktops and then provide
immediate fixes.
- Shorten call times and avoid expensive on-site visits
by adding additional support personnel to the meeting or escalating the
call instantly to experts elsewhere in your organization.
- Accelerate diagnosis and problem solving by seeing
and controlling customer desktops, transferring files, and installing patches
and updates.
- Analyze call sessions to help refine and improve
your process and gain greater customer satisfaction.
- Record sessions manually or automatically for archival
or training purposes.
Your web meetings will take place with the reliability,
security, and availability
you expect and deserve. The WebEx MediaTone™
Network gives you seamless, multimedia communication over the Internet
with unequaled performance.
Support & IT Help Desk
