Solve Support Issues Faster




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Remotely diagnose problems, transfer files, and resolve issues for customers or clients around the world with the leading remote support solution, WebEx Support Center - Remote Support. Sign up for a WebEx Test Drive or buy it online.

Capabilities
Rapidly diagnose and resolve customer problems
Give your technical support representatives the power to see what’ùh6s happening on remote customers’ùh6 desktops and then provide immediate fixes.
  • Shorten call times and avoid expensive on-site visits by adding additional support personnel to the meeting or escalating the call instantly to experts elsewhere in your organization.
  • Accelerate diagnosis and problem solving by seeing and controlling customer desktops, transferring files, and installing patches and updates.
  • Analyze call sessions to help refine and improve your process and gain greater customer satisfaction.
  • Record sessions manually or automatically for archival or training purposes.
Trust WebEx to deliver the reliability and security you need
Your web meetings will take place with the reliability, security, and availability you expect and deserve. The WebEx MediaTone™ Network gives you seamless, multimedia communication over the Internet with unequaled performance.

Related Applications
Remote Access
System Management
Training Center