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Protect, manage, and secure your software and hardware assets from a single system management console as you meet compliance requirements, keep abreast of technological changes and reduce the cost of desktop support. Contact a solution specialist to sign up for a test drive. | |
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Resources |
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White Papers & Industry Studies |
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New
Trends in Desktop Management - WebEx |
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Ten
Tips for Delivering Managed Services to On-Site Systems -
DB Kay |
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2005
Trends and Directions in Web-Based Support - SupportIndustry.com
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Best
Practices for Delivering Remote Support from IT Help Desks
- DB Kay |
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ROI
Measurements for Remote Support - Nucleus Research |
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Remote
Support Best Practices and Benefits - DB Kay & Associates
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WebEx
Support Center Security Overview - WebEx |
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Taking
Remote Support to the Next Level - ServiceXRG |
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News & Reviews |
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Software
as a service: Outsource the hassle, stay in control - Network
World |
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WebEx
Offers On-Demand IT Management - Small Business Computing
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Avotus Slashes
Support Costs with WebEx Support Center - PR |
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Get
Closer To The Customer - Systems Management Pipeline
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All Covered
Improves Customer Support and Increases Sales with WebEx -
PR |
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Support
Center Wins Editor's Choice Award - Customer Inter@ction
Solutions |
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Support Center Seminars |
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Desktop
Management: Getting it Right |
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Taking
Remote Support to the Next Level |
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Innovative
Online Support: How Vital Images Eliminated 90% of Onsite Visits |
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Ten
Tips for Delivering Managed Services to On-Site Systems |
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Customer
Support - New Year, New Challenges, New Plan? |
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Remote
Support Best Practices - DB Kay Industry Study |
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How
Lawson Software Reduced Support Costs and Increased Customer Sat |
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New
Strategies for Remote Support |
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Meeting
SLAs Without Increasing Head Count |
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Increase
Customer Satisfaction & Drive Support Revenue with Online Support |
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Faster
Solutions, Lower Costs: Virtual On-Site Support |
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