 |
|
|
Streamline your unattended support process with Support Center-Remote Access and replace disparate dial-up network, VPN, and peer-to-peer remote access tools with an easy-to-use, web based solution. Sign up for WebEx Test Drive or buy it online. | |
|
|
|
|
|
|
|
|
|
Resources |
|
|
||||||
|
White Papers & Industry Studies |
|
|
|
||
|
 |
Ten
Tips for Delivering Managed Services to On-Site Systems -
DB Kay |
|
||
|
|
2005
Trends and Directions in Web-Based Support - SupportIndustry.com
|
|
||
|
|
Best
Practices for Delivering Remote Support from IT Help Desks
- DB Kay |
|
||
|
|
ROI
Measurements for Remote Support - Nucleus Research |
|
||
|
|
Remote
Support Best Practices and Benefits - DB Kay & Associates
|
|
||
|
|
WebEx
Support Center-Remote Access Security - WebEx |
|
||
|
|
Taking
Remote Support to the Next Level - ServiceXRG |
|
News & Reviews |
|
|
|
||
|
|
Avotus
Slashes Support Costs with WebEx Support Center - PR
|
|
||
|
|
Get
Closer To The Customer - Systems Management Pipeline
|
|
||
|
|
All
Covered Improves Customer Support and Increases Sales with WebEx
- PR |
|
||
|
|
Support Center-Remote Access
Wins Product of the Year - Customer Inter@ction Solutions
|
|
||
|
|
Support
Center Wins Editor's Choice Award - Customer Inter@ction
Solutions |
|
Support Center/Support Center-Remote Access Seminars |
|
|
|
|
Taking
Remote Support to the Next Level |
|
|
Innovative
Online Support: How Vital Images Eliminated 90% of Onsite Visits |
|
|
Ten
Tips for Delivering Managed Services to On-Site Systems |
|
|
Customer
Support - New Year, New Challenges, New Plan? |
|
|
Remote
Support Best Practices - DB Kay Industry Study |
|
|
How
Lawson Software Reduced Support Costs and Increased Customer Sat |
|
|
New
Strategies for Remote Support |
|
|
Meeting
SLAs Without Increasing Head Count |
|
|
Increase
Customer Satisfaction & Drive Support Revenue with Online Support |
|
|
Faster
Solutions, Lower Costs: Virtual On-Site Support |
|
Customers and Case Studies |
|
|
| Agilent
Technologies |
InfoGenesis
|
Pathtrace
|
| All
Covered |
InstantService |
ReadSoft |
| Business
Objects |
Jack
Henry Associates |
Scientific
Computers |
| CHT |
Kalahari |
Serversys |
||
| Epicor |
Lawson
Software |
Talisma |
||
| IFMC |
Lectra |
TRAMS |
||
| ihotdesk |
Manugistics |
Wind2 |
||
 |
© 2011 Cisco Systems, Inc. All rights reserved. |
||
