Frequently Asked Questions
About WebEx Event Center 5.0

General
What is Event Center?
How does Event Center differ from other WebEx services?
What is new in this release?

Minimum System Requirements
Can I use Event Manager for Windows if I am a restricted user running Windows NT, Windows 2000, or Windows XP?
What do I need to host or attend events on Microsoft Windows? 
What do I need to attend events on Mac OS?
What do I need to host or attend events using Solaris*?
What do I need to host or attend events using Linux*? 
I see that you support Mozilla, can I use Mozilla’s Firefox browser? 
How come I can’t join a meeting with Mozilla browser, when it’s supposed to be supported?
I really like the new look and features of WebEx, how come I don’t have any of the new floating panels and new color themes from my Mac, Linux or Solaris machine?

Event Center Production Services
Is branding available for Event Center web sites?
What does Event Center Production Team offer?

Hosting Events
What are public, private, and unlisted events?
How do I customize the email messages for event invitees, enrollees and attendees?
I already started the event, but attendees do not see the Join button on the Upcoming Events page. Why?
How many attendees can Event Center accommodate?
Can an event be recorded?
What is the recommended size for a VoIP event?

Teleconferencing Options

What are WebEx teleconferencing offerings?

What is WebEx reservation-less teleconferencing, and when should I use it?

How do I get WebEx reservation-less teleconferencing?

What is WebEx operator-assisted teleconferencing, and when should I use it?

How do I schedule a WebEx operator-assisted teleconference?

Can I use my own teleconferencing vendor? 

Recording and Playback

For questions and answers about recording and playback, see the Recording and Playback FAQ.

Universal Communications Format (UCF)

For questions and answers about UCF, see the UCF FAQ.

 

What is Event Center?

Event Center, formerly known as OnStage, is a WebEx meeting service that is tailored specifically for Web-based seminars of 50 to 3000 participants.

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How does Event Center differ from other services?

Here are some key differences between Event Center and other WebEx services:

For additional information regarding Event Center service, please contact WebEx Sales or visit us at www.Webex.com.

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What is new in this release?

For a list of new features in this Event Center release, please see the Release Notes.

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Can I use Event Manager for Windows if I am a restricted user running Windows NT, Windows 2000, or Windows XP?

Yes, administrator privileges are not required to install Event Manager.

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What do I need to attend events on Microsoft Windows? 

Minimum requirements to host or attend fully interactive events using Event Manager for Windows:

A localized version of Windows is required to host or attend fully interactive events on Asian versions of Event Center (Japanese, Korean, Traditional Chinese, and Simplified Chinese). 

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What do I need to host or attend events on Mac OS?

Minimum requirements to host or attend fully interactive events for Mac OS:

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What do I need to host or attend events using Solaris*?

Minimum requirements to host or attend fully interactive events using Event Manager for Solaris:

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What do I need to host or attend events using Linux*? 

Minimum requirements to host or attend fully interactive events using Event Manager for Linux: 

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I see that you support Mozilla, can I use Mozilla’s Firefox browser?

Although not officially supported by WebEx at this time, users can use Firefox to join and host an event.

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How come I can’t join a meeting with Mozilla browser, when it’s supposed to be supported?

If you are using Mozilla as your browser on a UNIX based operating system such as Solaris or Linux or Apple’s Mac OS X platform, you will need to make sure that the Java plug-in is installed on your workstation. Mozilla does not ship with the Java Plug-In by default on these platforms. The following web sites provide instructions for the associated operating system:

Linux: http://plugindoc.mozdev.org/linux.html#Java
Solaris: http://plugindoc.mozdev.org/solaris.html#Java
Mac OS X: http://plugindoc.mozdev.org/OSX.html#Java

On UNIX based systems, there is a symbolic link that is required.  The example below is based on a Red Hat Linux environment:

$ cd /usr/local/mozilla/plugins
$ ln –s /usr/java/j2sdk1.4.2_04/plugin/i386/ns610-gcc32/libjavaplugin_oji.so libjavaplugin_oji.so

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I really like the new look and features of WebEx, how come I don’t have any of the new floating panels and new color themes from my Mac, Linux or Solaris machine?

The new user interface you see on a Windows platform contains WebEx’s newest set of user experience improvements. Currently, the new look and feel as well as new features is not available on any other operating system. However, users on non-Windows operating systems can still host and attend the same events as their Windows counterparts. The new look and features are being planned for Mac, Solaris and Linux operating systems in a future release.

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Is branding available for Event Center Web sites?

Yes, if you purchase a Subscription service.

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What does the Event Center Production Services offer?

The Event Center Production Services is a team of experts who help customers produce their entire Web-based events —from start to finish.  Production Services provides the following value-add:

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What are public, private, and unlisted events?

When scheduling an event, you can specify the event to be public, private, or unlisted.

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How do I customize the email messages for event invitees, enrollees and attendees?

When scheduling an event, you can customize any of the email messages that Event Center sends to event invitees, enrollees and attendees. First, on the Schedule an Event page, select the check box for the email messages that you want to send:

Next, click the link for the email message to open the Edit Email Message window.

When customizing the content of an email message, you can use several variables, which Event Center automatically replaces with information about the event when sending the message.  For example, you can use the variable %Topic%, which Event Center automatically replaces with the event name specified on the Schedule an Event page. You can also restore an email template by clicking the Restore to Default button.

Please note that invitation emails will not be sent automatically to invited panelists and invitees.

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I already started the event, but attendees do not see the Join button on the Upcoming Events page. Why?

If the join-before-host feature is not enabled for an event, then the Join button appears on the Upcoming Event page only if both of the following are true:

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How many attendees can Event Center accommodate?

Event Center is developed based on a highly scalable platform. Event Center can accommodate up to 3,000 concurrent attendees in a single event for document sharing.  When application sharing is used in an event, the recommended event site is 1,000 concurrent attendees.  

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Can an event be recorded?

Yes. Using WebEx Recorder, subscription customers can record their own events, or the Event Center Production Team can record events for customers. Recorded events can be published on an Event Center Web site, where others can play them. For more information about recording events, see the Recording and Playback FAQ.

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What is the recommended size for a VoIP event?

WebEx recommends keeping a VoIP event to less than 500 attendees with the following activities: document sharing, chat, and Q&A.  Application sharing usage should be minimized within a VoIP event.

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What are WebEx teleconferencing offerings?

WebEx offers two types of teleconferencing services: Reservation-less and operator-assisted.  

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What is WebEx reservation-less teleconferencing, and when should I use it?

Reservation-less teleconferencing is on-demand teleconferencing, which you can schedule using the Schedule an Event page. This option is appropriate for events with fewer than 50 participants and for which you do not need:

WebEx recommends reservation-less teleconferencing for:

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How do I get WebEx reservation-less teleconferencing?

You can contact your Client Service manager to enable this service on your site.

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What is WebEx operator-assisted teleconferencing, and when should I use it?

You must schedule a WebEx operator-assisted teleconference before the event's starting time.  An operator-assisted teleconference provides the following features: 

WebEx highly recommends operator-assisted teleconferencing for events with more than 50 participants, and for which you need formal and personalized service.

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How do I schedule a WebEx operator-assisted teleconference?

To schedule a WebEx operator-assisted teleconference, dial (toll free) 1-866-389-3239 or 1-916-851-8532. You can also schedule a teleconference by sending an email message to the following address: productionservices@Webex.com.

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Can I use my own teleconferencing vendor?

Yes, you can always use your own teleconferencing service provider for your events.  

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This document was last updated on February 18, 2005