Frequently Asked Questions Updated on February 08, 2005 General What is Training Center? How does Training Center differ from Meeting Center? System Requirements and Language support What do I need (system requirements) to host or attend a training session using Microsoft Windows? Does Training Center support Mac OS, Solaris, and Linux? What are the system requirements for these platforms? I see that you support Mozilla, can I use Mozilla's Firefox browser? How come I can't join a meeting with Mozilla browser, when it's supposed to be supported? I really like the new look and features of WebEx, how come I don't have any of the new floating panels and new color themes from my Mac, Linux or Solaris machine? What are the system requirements to upload, publish, edit and view the enhanced recorded sessions using the TC-PS integration? Does Training Center support languages other than English? Hosting, Joining, and Setting Up for Training Sessions Do I have to download software to host a training session? Can I use Training Manager for Windows if I am a non-administrative Windows NT or Windows 2000 user? How do I uninstall Training Manager? Performance What affects the performance of my training sessions? I have a high-speed Internet connection. Does that help? What can I do to speed things up? How can I test performance? Sharing, Editing, and Annotating What's the difference between document sharing and application sharing? What types of files or applications can I share? Does everyone in a training session need the file or application that I want to share? How can I modify documents that I'm sharing? Can I share more than one document or presentation at a time? Can I save annotated documents or presentations and view them offline? Can I save annotations made during application sharing or desktop sharing? Can I show animation and slide transitions in presentations? Sometimes images we're sharing don't look so good. Why? What happens if people in a training session have displays of different sizes or resolutions? Why do attendees sometimes see a yellow crosshatched pattern during application sharing? Teleconferencing Can I use Internet phone (VOIP) for audio in a training session? Can I use Internet Phone and WebEx teleconferencing in Breakout sessions and Hands-On Labs? Recording and Playback (including enhanced recorded sessions option using Training Center-Presentation Studio integration) For general questions and answers about recording and playback, see the Recording and Playback FAQ. How do I get the enhanced recorded sessions functionality with Training Center (TC-PS integration) that allow me to do testing with recorded sessions and track the duration an attendee viewed a recorded session? What are the system requirements to upload, publish, edit and view the enhanced recorded sessions using the TC-PS integration? WebEx One-Click For questions and answers about WebEx One-Click, see the WebEx One-Click FAQ. Universal Communications Format (UCF) For questions and answers about UCF, see the UCF FAQ. Other Which video cameras are supported? Why can't I bookmark some pages on my training service Web site? How can I prevent uninvited attendees from joining my training session? Why don't email notifications show the training session time in the attendee's time zone? How can I get more information? Services Does WebEx offer services to help me get started or work with Training Center? What is Training Center? Training Center is a WebEx web application service that is tailored specifically for delivering live, interactive training sessions to 2 to 500 participants. Back to top How does Training Center differ from Meeting Center? Training Center includes all the features in Meeting Center Professional, as well as the following additional features: Training Delivery Live and recorded sessions Playback of recorded sessions in a live training session Automatic slide advancing for presentations Full-duplex, multi-point Internet phone (voice over IP) In-Session Participation Enhanced polling, testing, and grading Pre & Post session testing Multiple trainers or panelists Breakout sessions Hands-On Lab Ask to speak Instant feedback Paired or threaded question-and-answer (Q & A) sessions Training Content Authoring Web-based testing authoring tool Polling Editor Real time testing & polling Enhanced WebEx Recording Editor Registration and Reporting Sortable lists of live and recorded training sessions Publishing of recorded training sessions on a Training Center Web site Customizable, advanced registration system for live and recorded training sessions Ability to charge attendees and/or Hosts by credit card (eCommerce) Advanced scheduling with recurring session support Detailed reports for live and recorded training sessions Standards Compliance Support for WebEx Recorded Files (.wrf) playback in Windows Media Player SCORM (Shareable Courseware Object Reference Model) APIs PHP and XML APIs Back to top What do I need to host or attend a training session using Microsoft Windows? Minimum requirements to host or attend fully interactive meetings using Training Manager for Windows: Windows 98, Me, NT, 2000, or XP Intel x86 (Pentium 400MHZ +) or compatible processor Microsoft Internet Explorer 5, 6, Mozilla 1.6 or later, or Netscape 4.7 , 7.x JavaScript and cookies enabled in the browser 56K or faster Internet connection A localized version of Windows is required to host or attend fully interactive meetings on Asian versions of Training Center (Japanese, Traditional Chinese, and Simplified Chinese). Back to top Does Training Center support Mac OS, Solaris, and Linux? Cross-platform support for Mac and Solaris is available, starting with TC 2.5. Support for Linux is available, starting TC 3.1 Currently this is a limited functionality release. More functionality will be available in future releases of Training Center. System requirements to host or attend fully interactive training sessions using Training Manager for Mac:  Mac OS 10.2 or 10.3 Java 1.3.1 & above Javascript & cookies enabled for the browser Microsoft Internet Explorer 5.2 or Safari 1.0 & 1.2 System requirements to host or attend fully interactive training sessions using Training Manager for Solaris:  Solaris 8 or 9 Java 1.4.2 Netscape 7 or Mozilla 1.6 UltraSPARC or SPARC processor 512 MB RAM JavaScript and cookies enabled in the browser 16-bit or better video display CDE 56K or faster Internet connection System requirements to host or attend fully interactive training sessions using Training Manager for Linux: Red Hat Enterprise Linux , Red Hat Desktop, and SuSE Linux Other Linux distributions may work if they are using: Linux Kernel 2.4+ Java Plug-In 1.4.1 or later Xfree86 Linux 8 or 9 Java 1.4.2 Netscape 7 or Mozilla 1.6 Intel x86 (Pentium 400MHZ +) or compatible processor 128 MB RAM JavaScript and cookies enabled in the browser GNOME, KDE, or other compatible desktop manager 56K or faster Internet connection Back to top I see that you support Mozilla, can I use Mozilla's Firefox browser? Users can use Firefox to join and host a session. Please check Known Issues/Limitations section in the Release Notes for known issues and limitations in using Firefox browser. Back to top How come I can't join a meeting with Mozilla browser, when it's supposed to be supported? If you are using Mozilla as your browser on a UNIX based operating system such as Solaris or Linux or Apple's Mac OS X platform, you will need to make sure that the Java plug-in is installed on your workstation. Mozilla does not ship with the Java Plug-In by default on these platforms. The following web sites provide instructions for the associated operating system: Linux: http://plugindoc.mozdev.org/linux.html#Java Solaris: http://plugindoc.mozdev.org/solaris.html#Java Mac OS X: http://plugindoc.mozdev.org/OSX.html#Java On UNIX based systems, there is a symbolic link that is required. The example below is based on a Red Hat Linux environment: $ cd /usr/local/mozilla/plugins $ ln –s /usr/java/j2sdk1.4.2_04/plugin/i386/ns610-gcc32/libjavaplugin_oji.so libjavaplugin_oji.so Back to top I really like the new look and features of WebEx, how come I don't have any of the new floating panels and new color themes from my Mac, Linux or Solaris machine? The new user interface you see on a Windows platform contains WebEx's newest set of user experience improvements. Currently, the new look and feel as well as new features is not available on any other operating system. However, users on non-Windows operating systems can still host and attend the same meetings as their Windows counterparts. The new look and features are being planned for Mac, Solaris and Linux operating systems in a future release. Back to top Does Training Center support languages other than English? In addition to English, Training Center 4.1 supports French, German, Spanish, Japanese, Simplified Chinese and Traditional Chinese. This version will follow the English release. However, Enhanced Recorded Sessions option using TC-PS integration is English only. Back to top Do I have to download software to host a training session? To use all of the interactive features in a training session, you must run Training Manager on your computer. Training Manager lets you or anyone in the training session share most types of documents or applications. Unlike the old methods of installing software from a disk or downloading and installing it manually over the Internet, your training service automatically downloads and sets up Training Manager for you. In fact, each time you participate in a training session, Training Manager maintains itself by checking for the latest version and automatically updating itself, as necessary. For first-time users, the Training Manager for Windows download is approximately 1.0 MB. Training Manager then downloads only updated components as needed. Back to top Can I use Training Manager for Windows if I am a non-administrative Windows NT or Windows 2000 user? If you are a "normal" Windows NT and Windows 2000 user—that is, a user without administrator privileges—you can join a training session and use Training Manager to view training session content and remotely control shared software. If you act as a presenter, you can share applications, Web browsers, your desktop, and Microsoft PowerPoint presentations. However, to share documents or host training sessions, you must log in to your computer as an administrator before starting or joining a training session, or have an administrator set up your computer with Training Manager for you. After the initial setup, you can host a training session and share documents, without the need to have administrator privileges for Windows NT or 2000. Back to top How do I uninstall the Training Manager? To uninstall Training Manager for Windows, use Add/Remove Programs in the Control Panel. Back to top What affects the performance of my training sessions? Because WebEx training sessions provide real-time collaboration and sharing over the Internet, performance depends on both the Internet itself and the WebEx service. WebEx constantly monitors service and network performance, and continually enhances its infrastructure to keep WebEx training services highly available and reliable. Some of the factors that affect performance are the following: the speed of your computer's connection to the Internet the performance of your Internet service provider overall Internet traffic on your routed connection to the WebEx server performance of firewall and proxy servers, if your computer is behind a company firewall Back to top I have a high-speed Internet connection. Does that help? Although you may have a high-speed connection to the Internet, there can often be congestion or packet loss on the Internet, between you and the WebEx servers on the WebEx Interactive Network. You usually can't do much about such problems, other than to inform your network administrator or Internet service provider. Problems are often transient and resolve themselves over time. However, you should report serious, persistent problems. Of course, more bandwidth usually allows more throughput—but not always. For example, a clear 56K modem connection can perform well, while a congested "high speed" T1 connection can seem terrible. Furthermore, a good connection won't help an attendee in a training session if the presenter has a poor connection. Thus, it's most critical that the presenter have a good connection. Back to top What can I do to speed things up? First, get the fastest connection that you can. ISPs are rapidly deploying DSL, cable modem, and T1 connections. Dial-up modems can do the job, but anything less than 56K is probably too slow. Even with a 56K modem, your actual connection speed may vary. Next, try using document and presentation sharing instead of application or desktop sharing. Document and presentation sharing uses less bandwidth. Also, sharing documents or presentations that contain fewer graphics can improve performance. Also make sure the presenter has a fast connection. It doesn't help if the attendees are all on T1 connections and the presenter is on a slow modem connection. Finally, you can test your connection to determine what is causing the problem. Back to top How can I test performance? The Trace Route utility on your computer can help you to determine where problems are occurring between your computer and the WebEx server. On Windows, open a DOS prompt or a Command prompt window, then type tracert your_siteURL where your_site_URL is the address for your training service Web site. Ensure that you include a space after tracert. When running Trace Route, your computer sends packets of information across your connection to measure the amount of time it takes to for the packets to reach the WebEx server. Ideally, packets should take between 1-60 ms to reach the server. If packets take between 60-100 ms to reach the server, your connection is slow and may be noticeable in a WebEx training session. Times longer than 100 ms are likely to seem unacceptably slow. If you continue to experience poor performance, consult your network administrator. Back to top What's the difference between document sharing and application sharing? Document sharing uses a printer driver (the WebEx Document Loader) to create an image of your document, which is then presented for review and markup in the Training Manager content viewer. This image is much like a printed document or fax—that is , you cannot edit it. This image requires relatively little bandwidth and thus works well at slower connection speeds. On the other hand, application sharing sends images of the application in real-time, allowing you to edit documents as well as show all of an application's features, such as menus and tools. This type of sharing is much more powerful and requires more bandwidth. Back to top What types of files or applications can I share? You can share virtually any document or application. However, applications with streaming content may not work well, because such content is not streaming directly from the source to attendees. However, if you want to share a Web page with streaming content, you can use Web content sharing, which opens a browser window on each attendee's computer and streams the content directly from its source. Back to top Does everyone in a training session need the file or application that I want to share? No. Only the presenter in the training session must have the file or application on his or her computer. Other attendees in the session need not have the file or application on their computers. If you have attendees on a slow bandwidth connection, you may also encourage those attendees to cache course material prior to the session. You can make this material available as course material in UCF format when scheduling the session. Back to top How can I modify documents that I'm sharing? In document sharing, you can annotate documents, but not edit them, because the content is an image much like a PDF document or fax. However, you can use application sharing to edit documents as you share them in a training session, and save the final version in the native application format. Application sharing lets all the attendees see the changes that you make, or edit the document themselves, if you grant them remote control. Back to top Can I share more than one document or presentation at a time? Yes, you can share as many documents or presentations as you like in the content viewer. Each document or presentation that you open appears on its own tab in the content viewer. Because Training Manager automatically labels each tab with the title or name of the document or presentation, you can quickly locate the document or presentation that you want to share with attendees. Back to top Can I save annotated documents or presentations and view them offline? Yes! To save any document or presentation in a file on your computer, choose Save on the File menu. To view the saved file offline, simply double-click it. The document or presentation appears in the WebEx Document Viewer, which is part of Training Manager. Back to top Can I save annotations made during application sharing or desktop sharing? Yes. The screen capture tool in the Floating Icon Tray allows you do that with just one click. You can also record your training session. A recording captures all annotations and other actions that you make during application or desktop sharing. Back to top Can I show animation and slide transitions in presentations? Yes! If you share a Microsoft PowerPoint presentation, attendees can see animations and slide transitions in their content viewers. Alternatively, you can show animation and slide transitions by using application sharing to share your slide-authoring application, then open the slides in that application. Back to top Sometimes images we're sharing don't look so good. Why? Attendees may see degradation in the quality of some images as the WebEx compression algorithm automatically compensates for slow connections. This degradation is particularly noticeable on slow connections during Web browser sharing. Back to top What happens if people in a training session have displays of different sizes or resolutions? In a WebEx training session, all of the attendees' views automatically display the training session content, even if they have different display resolutions. No matter which resolution attendees' monitors are set to, attendees' views automatically follow the presenter's mouse pointer. Thus, the presenter should always keep the mouse pointer near the content under discussion. For best results, the presenter should set his or her monitor to 800 x 600 pixels, because this resolution is the most common. To change your monitor's display resolution for Windows, use the Settings tab in the Display Control Panel. Back to top Why do attendees sometimes see a yellow crosshatched pattern during application sharing? The crosshatched pattern is the shadow of a dialog box or window that is in front of the shared application on the presenter's screen. Once the presenter closes this dialog box or window, the pattern no longer appears. This issue mostly goes away Training Center 4.0 onwards, with the introduction of magic panels. Back to top Can I use Internet phone (VOIP) for audio in a training session? Yes, Internet phone—also called Internet telephony or voice over IP (VOIP)—is available. To use Internet phone, ensure that your computer has the following: a supported sound card sound driver speakers or headphones a microphone If your computer is running Microsoft Windows, you can determine whether it supports Internet phone by creating a short voice recording using Windows Sound Recorder. If the recording is successful, you can use Internet phone during a training session. To use Internet phone during a training session, the training session host must select Internet Phone under Teleconference when scheduling a training session or starting an instant training session. Once the training session starts, the host can start the Internet phone conference by pointing to Internet Phone on the Communicate menu, then choosing Start Conference. An invitation to join the conference then appears in the Session window for each attendee whose computer has a supported sound card. Back to top Can I use Internet Phone and WebEx teleconferencing in Breakout sessions and Hands-On Labs? Internet Phone and separate audio teleconferencing (for WebEx telephony users) is available for Breakout sessions and Hands-On Lab. Back to top How do I get the enhanced recorded sessions functionality with Training Center that allow me to do testing with recorded sessions and track the duration an attendee viewed a recorded session? Enhanced recorded sessions are available in Training Center through Presentation Studio integration with Training Center. If you have a need to enhance your recorded sessions to complement your live training, you need this option. This option provides you with better editing capabilities, ability to do tests with recorded sessions, ability to attach course materials to recorded sessions and track the duration an attendee viewed a recorded session. Please contact your Sales Representative or your Client Services Manager for details and pricing options. Back to top What are the system requirements to upload, publish, edit and view the enhanced recorded sessions using the TC-PS integration? System Requirements for Host/Instructor to publish, edit and preview recorded sessions are: Windows 98, NT4, 2000, XP Internet Explorer 6 (recommended), Netscape 7.1, Netscape 7.2 Window Media Player 9 or higher Flash Player 7 (if recording includes Flash content) Sound card with proper driver installed System Requirements for attendee to view recorded sessions are: Windows 98, NT4, 2000, XP Internet Explorer 6 (recommended), Netscape 7.1, Netscape 7.2 Window Media Player 9 or higher Flash Player 7 (recommended but not required if recording includes Flash content) Sound card with proper driver installed If the host or the attendee does not have Windows Media Player 9 and has an older version on their system, they will be prompted to download the required codec from the Microsoft site and install the codec. If the attendee does not have admin rights on their local computer, they will have to contact their IT administrator, to download and install this codec. Windows Media Player 9 is highly recommended. Back to top Which video cameras are supported? You can generally use any video camera, or webcam, that connects to either a USB or parallel port on your computer. WebEx has tested the following video cameras for Windows and found them to be compatible with Training Manager for Windows: 3Com Home Connect Creative Lab PD0040 Creative webcam plus D-Link WebCam Epson type SW EZonics EZCam USB IBM PC Camera ( Black) IBM PC Camera Pro (White) iBOT FireWire Desktop Intel PC Camera Pro Logitech QuickCam Home (USB) Logitech QuickCam VC (Parallel) Omiga CD370 Camera Video Camera (1394) Vista Imaging Vi Cam LPT Vista Imaging Vi Cam USB Back to top Why can't I bookmark some pages on my training service Web site? Your training service Web site dynamically generates many of its pages, which you cannot bookmark. Please bookmark only the home page. Back to top How can I prevent uninvited attendees from joining my training session? The following are several ways that you can prevent uninvited attendees from joining a training session: Specify a password for your training session. Your training service automatically includes the password for your training session in an invitation email message to each invited attendee. Schedule an unlisted training session. On the Schedule Training Session page, you can select the Unlisted check box to prevent your training session from appearing in the list of sessions or on the training session calendar. Only attendees who have the meeting number can join the session. Restrict access to your training session. Once all invited attendees have joined the training session, you can choose Restrict Access on the Session menu to prevent others from joining the training session. Expel any uninvited attendee from your training session, by choosing Expel on the Participant menu. See the Security page for more information about WebEx security features. Back to top Why don't email notifications show the training session time in the attendee's time zone? In email notifications, training session times automatically appear in the host's time zone. A host can change his or her time zone on the Preferences page. Although your training service cannot determine each attendee's time zone and adjust it automatically for each email notification, attendees can easily view training session times in their time zones on your training service Web site by selecting a different time zone on the Preferences page. Back to top How can I get more information? If you have any questions that we did not answer here, please refer to your site's online Help and the Release Notes on your site's Support page. If you still can't find an answer, please use the feedback form to send us your question. Back to top Does WebEx offer services to help me get started or work with Training Center? WebEx offers Training Center Consultative Services, a comprehensive set of pre-, in- and post-session services, to ensure the successful implementation and adoption of WebEx Training Center. For details please contact Training Services by email (training5_registration@Webex.com) or phone (866-22-WebEx, option #1 for Training). Back to top   Copyright 2003 WebEx Communications, Inc. Privacy | Terms of Service